Although I’ve never experienced any lockups with either my X-Pro2’s or X-T2’s, there has been a few people I know personally who have experienced them.  And they have been very frustrated.

It seems, that in most situations, these lockups occurred when shooting heavily in CH mode.

Andreas at Fujifilm UK worked extensively, with input from myself and the help of others with the Japanese engineering team to help address this issue and the result is the following firmware updates:

X-T2 Version 2.12:  Download directly from Fujifilm site here.

X-Pro2 Version Version 3.12:  Download directly from Fufijilm site here.

If you are a wedding photographer, and ever use high-speed shooting or tracking, then I would encourage you to install the firmware as a priority.

As ever, I think it’s amazing how Fujifilm listen to the community and continue to evolve their cameras and in this very specific case, when only a tiny percentage of people reported the issue, it was deemed important enough to rectify.

Kudos to Andreas and the team in Japan.

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fuji x-t2 review

  • It’s great that Fuji have had a go at fixing this issue. I can make both my XT2s freeze. It happens to me when shooting in electronic shutter and CL. I have tried changing the SD card brand and that helped. Changing from compressed to uncompressed raw also helped.

    -Andy-

    • Laser-x Alain

      I experience a black screen freeze at power on randomly but most times when the grip is attached, so that I have to remove the grip to pop out the battery from the body. I had serveral times that the camera worked (booted) normally at the neext power on without the grip attached. Then I reattach the grip (with or without batteries in the grip) and on the next power on it freezed again. you can hear some motors making noise like on every power on but the screen remains black and no response anymore. It happened several times this afternoon, when I didnt have time. now as i try to reproduce. it does not happen what ever I try…this drives me nuts.

  • Thanks good news, thanks Andreas!

  • Gareth

    I’ve had my X-T2 lock up. 4-5 times in CH. One time with the grip on when it had just come to the end of the life of the first grip battery. It seemed to not remember how to switch to the next battery. I had to simply switch off and switch on and I was going again in about 10 seconds. But it is annoying and it does interrupt your flow. I switched from Lexar to SanDisk to try to overcome it – but it made no difference (so for me that suggestion seems to be an old wives’ tale.) Looking forward to trying the firmnware!

  • Tom

    This is very good news. I just saw this post literally as I was about to photo Fujifilm to book in both my XT-2 bodies for inspection. I’ve had three lockups during my last two weddings and Murphy’s law dictated that during both weddings I had lockups while the bride was walking down the aisle. I’d had only two lockups in six months prior to that, so why they locked up such a bad time so close together I don’t know! The first occasion left me little time to even switch to my other body, but I was better prepared the second time and it was more seamless (but not without silent swearing). As for heavy use, I’d say both of the last two lockups were almost instant while using the booster and in CH mode at 11fps. The first time I got about 3 frames and the second I got only one before it locked up. The first few times it happened I had been using CH more heavily.

    In all other respects my bodies have been super dependable, so hopefully the problem is licked now!

  • I was in touch with Andreas and sent one of my XT2s in for testing along with a report detailing the issues I have had – Andreas and Becca from Fujifilm UK were unbelievable, they really went over and above to sort out these issues for us all.

    Fuji have dealt with this situation really well, and if this latest firmware does the trick it will make me a very happy boy!

  • Kevin Mullins

    Thanks for all the comments. Fujifilm seem to have pulled it out the bag for this update.

  • Prako

    Unfortunately, I can make my brand new X-T2 freeze quite easily (prior and after the upgrade) if I switch to playback mode fast enough right after an image is taken. This freeze can be easily reproduced ; If it doesn’t happen on the first attempt, it will happen on one of the followings eventually.
    By saying freeze I mean full lockup – The image is displayed on the lcd, the led keeps blinking in greenorange and no response, at all. not even when switching the camera off. the only thing I can do is remove the battery (W126s, obviously) and put it back.

    I’m using a Sandisk 32GB UHS-II card (280mbs) in slot 1, having boost mode enabled (without grip), single shot mode, single point af, fine + raw, nothing too shabby. The funny thing is that I didn’t manage to make the camera freeze under heavy load (CH Bursts, filling the card ’till it’s completely full, formatting and repeating the process) ; only when switching from shooting mode to preview mode.

    This situation is ridiculous and I’m quite sure it’s a software issue which, hopefully, will be addressed in late November’s firmware.

  • Prako

    Unfortunately, I can make my brand new X-T2 freeze quite easily (prior and after the upgrade) if I switch to playback mode fast enough right after an image is taken. This freeze can be easily reproduced ; If it doesn’t happen on the first attempt, it will happen on one of the followings eventually.
    By saying freeze I mean full lockup – The image is displayed on the lcd, the led keeps blinking in greenorange and no response, at all. not even when switching the camera off. the only thing I can do is remove the battery (W126s, obviously) and put it back.
    I’m using a Sandisk 32GB UHS-II card (280mbs) in slot 1 (also tried a similar UHS-I card, also by Sandisk – wouldn’t matter), having boost mode enabled (without grip), single shot mode, single point af, fine + raw, 35/1.4 (with updated firmware) or 23/2 lens, nothing too shabby.
    The funny thing is that I wasn’t able to make the camera freeze under heavy load (CH Bursts, filling the card ’till it’s completely full, formatting and repeating the process) ; only when switching from shooting mode to playback mode. Once I turned the camera back on, the image seemed to be written successfully to the card.
    This situation is ridiculous and I’m quite sure it’s a software issue which, hopefully, will be addressed in late November’s firmware.

    • Kevin Mullins

      This isn’t anything I’ve ever come across (and I just tried to replicate it with my camera). I’ve never heard anybody else mention it either.

      I’d probably consider taking the camera back to the shop you got it from and trying the same procedure on a different camera. If it works fine, then exchange it.

      • Prako

        Thank you, Kevin. I did find some users who complained about the *exact* same problem but they were few (in dpreview and fuji x forums). that’s why I decided not to exchange the camera. people who suffered from the CH freezes sent their X-T2 for mainboard replacements and were still experiencing it after they got it back (prior 2.12 upgrade). Some others even keep complaining about CH freezes after the upgrade(!)
        I tend to believe that every X-T2 will exhibit the freeze I’m complaining about given certain settings (perhaps) so I’ll just wait. The camera seems to work just fine under load, I just have to train myself and prevent from pressing the playback button immediately after I take the shot.

    • Robert Falconer

      Prako – I experienced some of those issues you describe at the beginning as well, along with the CH lockups, but the latest firmware update seems to have resolved it. Best thing I can suggest is to contact your local Fuji rep and let them know about the problem, and have them look at it.

      • Prako

        If you were experiencing playback freezes before 2.12, you will experience them after. it’s quite inconsistent thing to replicate, but I managed to make my X-T2 freeze a couple of times after I upgraded it to 2.12. CH lockups are still irrelevant in my case, since I couldn’t replicate them even once. Something tells me that I will encounter these as well, but I barely use high speed shooting in general so I’m not so worried about that anyway. having the camera freeze when I only press the playback button on the other hand, is absolutely ridiculous.
        If Steve Jobs was alive and had any connection to Fujifilm HQ, he’d probably say that I’m using the camera wrong.

  • Robert Falconer

    Never had this happen with my X-Pro2, but TWO X-T2 bodies I was using experienced it on a regular basis, after the 2.10 firmware update. Serious lockups in CH mode, either electronic or focal plane shutter…along with other weird, intermittent anomalies. Was VERY frustrating when shooting on set. I actually reported it to the higher ups at Fujifilm Canada a couple of months back, so I think they were hearing about this issue from a number of people around the world.

    Thankfully, the firmware update seems to have resolved the problem!